We're here to help, with the tools you need to report suspicious activity.
Other ways to report suspicious activity and useful resources
First things first
Forward any suspicious email or text message to us at abuse@bankofamerica.com (please note that we will only reply to your message if we require additional information). If you received a suspicious phone message and provided personal or financial information, contact us immediately at 800-432-1000.
You can also forward any suspicious text message to your cell phone provider at 7726 (“SPAM”) and follow their instructions.
Additional steps you can take
Phishing emails (fraudulent emails that appear to be legitimate) usually contain features that reveal their true intent - if you know what to look for:
Voice phishing is an attempt by a fraudulent source to obtain your identity, credit card details or money by phone. Be suspicious when receiving a phone call if the Caller ID or automated voice appears to be from Bank of America and asks you to confirm account details. We will never contact you asking you for your bank or credit card numbers.
How to report a potential security concernWe value our relationship with you. Our products and services are designed with your best interests in mind. Our employees place the highest importance on protecting your information and preventing data loss.
If you believe you've discovered a potential security concern on any Bank of America product, application, service or affiliated site, contact us by emailing security@bankofamerica.com and a member of the Bank of America Security Team will reach out to you.
Please provide the following information in your email:
We ask our employees and customers to look for opportunities to do the right thing in every aspect of their daily lives. Please note submissions are not eligible for compensation.
Need to reset or recover your online banking or mobile app password?Watch our guided demos for steps on how to recover your ID or password